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Attn: Provider Relations
11095 Viking Dr
Eden Prairie, MN 55344
Telephone: 800-926-2273
Fax: (860) 847-5207

Send us an email:
Provider Relations

The Practitioner Connection
Volume XXXVI, 4th Quarter

The right help at the right time!

NEW ADDRESSES IN EFFECT FOR CLAIM SUBMISSION

Cigna is committed to providing a high-quality, satisfying service experience. With this strategy in mind, Cigna Behavioral Health has automated much of its claims reception to better serve you. We have implemented an electronic mailroom in Chattanooga, Tennessee to receive and scan many of your claims for processing.

Cigna has updated all affected documentation with the new addresses appropriate to the type of information. Although the U.S. Postal Service will continue to forward claims to the new addresses until October 1, 2011, please use documents with the updated address whenever possible.

Many clients have partnered with the Cigna Behavioral Health, Inc. mailroom service to obtain unique Post Office Box addresses. Business units impacted have been contacted and the new processing location information has been provided to the clients.

Category Current CBH Address Previous Address
General Mail PO Box 188029
Chattanooga, TN 37422
Not Applicable
General Mail (Overseas) PO Box 188022
Chattanooga, TN 37422
PO Box 46270
Eden Prairie, MN 55344
Coordination of Benefits
(COB) Letters
PO Box 188020
Chattanooga, TN 37422
PO Box 46267
Eden Prairie, MN 55344
EAP Claims PO Box 188022
Chattanooga, TN 37422
PO Box 46790
Eden Prairie, MN 55344
Boilermakers PO Box 188027
Chattanooga, TN 37422
PO Box 46355
Eden Prairie, MN 55344
Disney PO Box 188019
Chattanooga, TN 37422
PO Box 44970
Eden Prairie, MN 55344

These address changes do not effect electronic submissions and we will not be changing our EDI payor numbers. The business operations and processes associated with these delivery locations are not expected to change.

Some types of claims will continue to be handled manually through our Eden Prairie address. These include Appeals, Priority claims, and claims with medical records attached.

Please notify your billing agent of the address change for Cigna Behavioral Health, Inc. claim submission as soon as possible.

Before submitting claims, please verify eligibility and confirm the claims submission address by calling the customer service phone number on the back of the customer’s insurance card. With your assistance, we anticipate that our members will benefit from these improvements in Cigna's efficiency and business flexibility. Thank you!

If you are interested in joining the Cigna Behavioral Network, please visit the “Providers” section of our website, cignabehavioral.com, for information on how to submit an application for network consideration.

Other Featured Articles:

PREVENTIVE HEALTH PROGRAM RESULTS

POSTTRAUMATIC STRESS DISORDER - PART II

ANNOUNCEMENTS AND REMINDERS

CURRENT TRENDS

WHAT IS TELEPHONIC EAP?

MEDICAL MANAGEMENT PROGRAM

CIGNA SURVEYS



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