PREVENTIVE HEALTH PROGRAM RESULTS

Cigna offers behavioral programs that promote health. These programs are based on scientific evidence and may help to detect, prevent, or control the worsening of an illness.

2010 results are given for two current programs. Our Attention-Deficit/Hyperactivity Disorder program received continued high customer ratings, with consistent improvement in understanding, in the use of multiple treatment modalities, and experienced satisfaction with treatment outcomes over a three year period. Results for our new early intervention program for Depression show that medication refill rates remain stable, while slightly more individuals adhere to medication regimens, and prompts concerning patient adherence were needed for fewer unique prescribers.

POSTTRAUMATIC STRESS DISORDER - PART TWO

As mentioned in the Third Quarter Practitioner Newsletter article on assessment of post-traumatic stress disorder (PTSD), PTSD can be very debilitating and is seen in about 25-30% of individuals experiencing a traumatic event. PTSD can be seen in any age, including children. Once a diagnosis is made there are 2 primary treatments, psychotherapy and pharmacotherapy. Luckily, in the last few years there has been an increased focus on screening, diagnosing and treating PTSD as well as looking at the effectiveness of various types of psychotherapy and pharmacotherapy. In this article we will briefly discuss treatment options.

ANNOUNCEMENTS AND REMINDERS

Cigna encourages treatment excellence in a variety of ways, including support and encouragement of the relationship between the customer and the professionals who treat them. This article identifies some related helpful thoughts and tools.

CURRENT TRENDS

Annually, Cigna conducts assessments to determine if our professional care network is able to meet the needs of our behavioral customers. Trends for Behavioral Practitioner and Provider Availability, Behavioral Demographic and Diagnostic Characteristics and for Cultural and Linguistic needs are presented with discussion of recent findings.

WHAT IS TELEPHONIC EAP?

As an EAP counselor in the Cigna network, you may receive referrals from Telephonic Employee Assistance Consultants. Telephonic Employee Assistance is an unlimited EAP benefit offered to employees and their household members, using a structured short-term problem resolution model to help the caller develop a plan of action to address their area of concern.

NEW ADDRESSES IN EFFECT FOR CLAIM SUBMISSION

Cigna Behavioral Health, Inc. has automated its claims reception to better serve you. The mailing address for most claims has been changed and all documents have been updated to reflect the new addresses.

MEDICAL MANAGEMENT PROGRAM

The Medical Management Program is incorporated into and made a part of Cigna Behavioral Health, Inc. provider agreements by reference and is revised on a quarterly basis. Please read more on how to access this resource and an exciting change to come.

CIGNA SURVEYS

Cigna has acquired a web based survey tool to assist in interaction with our practitioner network. This article summarizes its many uses.

"Cigna" and "Cigna HealthCare" are registered service marks of Cigna Intellectual Property, Inc., licensed for use by operating subsidiaries of Cigna Corporation.” Products and services are provided by these operating subsidiaries and not by Cigna Corporation. These operating subsidiaries include Connecticut General Life Insurance Company, Tel-Drug, Inc. and its affiliates, Cigna Behavioral Health, Inc., Cigna Health Management, Inc., and HMO or service company subsidiaries of Cigna Health Corporation and Cigna Dental Health, Inc. In Arizona, HMO plans are offered by Cigna HealthCare of Arizona, Inc. In California, HMO plans are offered by Cigna HealthCare of California, Inc. In Connecticut, HMO plans are offered by Cigna HealthCare of Connecticut, Inc. In Virginia, HMO plans are offered by Cigna HealthCare Mid-Atlantic, Inc. In North Carolina, HMO plans are offered by Cigna HealthCare of North Carolina, Inc. All other medical plans in these states are insured or administered by Connecticut General Life Insurance Company.

808353 10/07 ©2010 Cigna