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The Practitioner Conection |
The right help at the right time!ENSURING ZIP CODE ACCURACYIncorrect ZIP codes on claim forms may delay claim payment and important written correspondence sent to providers and facilities. It is important to have correct address information, and, more specifically, the correct ZIP code. Like area codes, ZIP codes sometimes change, especially when a rural area becomes suburban. Typically, the new codes become effective once announced, and a grace period (e.g., one year) is provided in which the new and old codes are used concurrently so that postal patrons in the affected area can notify correspondents, order new stationery, etc. The Postal Service designates a single "default" place name for each ZIP code. Additional place names may be recognized as "acceptable" for a certain ZIP code. Still others are deemed "not acceptable", and if used may result in a delay in mail delivery. If address information on a claim form conflicts with information in CIGNA's processing systems, the claim will be returned to pits sender. To ensure timely processing of claims and receipt of correspondence, please verify that ZIP codes are correct on claim forms. If you need to update your ZIP code, please complete an updated Provider Update Form by following the link below: http://apps.cignabehavioral.com/web/basicsite/provider/customerService/providerInformationUpdateForm.jsp Other Featured Articles:COULD YOUR RECORDS PASS AN EAP AUDIT? EFFECTIVE COMMUNICATION SERVES APPROPRIATE AUTHORIZATION MEDICATION NON-ADHERENCE IN SCHIZOPHRENIA 2008 KEY FINDINGS OF THE QUALITY AND UTILIZATION MANAGEMENT PROGRAM
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