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The Practitioner Connection
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The right help at the right time!INTERVENTION AND DOCUMENTATION FOR THE SUICIDAL PARTICIPANTThis brief overview will discuss intervention and documentation practices after a suicide assessment has been done. TREATMENT RECORD REVIEWS: RESULTS FOR 2007Well-documented treatment records facilitate communication, coordination, continuity of care and promote the efficiency and effectiveness of treatment. This article features the treatment review process and highlights the results for 2007. TELEPHONE AND APPOINTMENT ACCESSEase of access to care is a strong predictor of overall participant satisfaction and is a critical component of healthcare service and quality. CIGNA measures access to care regularly, for both telephonic responsiveness and appointment access. THE COORDINATION OF BEHAVIORAL CARE WITH PRIMARY CAREIt is the policy of CIGNA, and a requirement of our customers’ health plans, that behavioral health services must be closely coordinated with general medical care. The results of the 2007 Practitioner Treatment Record Reviews reveal an opportunity for improving coordination of care between behavioral and medical practitioners. SERVING AIRLINE CREW MEMBERSThe Federal Aviation Authority (FAA) regulates both the airline industry and the men and women who fly and maintain aircraft. The extent and the implications of FAA regulations are important areas for our practitioners to be aware of when working with members of the airline industry. CLAIMS HINTS & TIPS: PLACE OF SERVICE COLUMNThe Place of Service column is one area of the HCFA/CMS 1500 form that is commonly overlooked or completed incorrectly. This article offers information on how to complete the Place of Service column in a correct manner. WHO'S WHO IN CIGNAOn occasion, a behavioral health provider may need to contact a representative at CIGNA. Knowing where and who to go to for information and assistance can make issue resolution quicker and easier.
"CIGNA" and "CIGNA HealthCare" are registered service marks of CIGNA Intellectual Property, Inc., licensed for use by operating subsidiaries of CIGNA Corporation.” Products and services are provided by these operating subsidiaries and not by CIGNA Corporation. These operating subsidiaries include Connecticut General Life Insurance Company, Tel-Drug, Inc. and its affiliates, CIGNA Behavioral Health, Inc., Intracorp, and HMO or service company subsidiaries of CIGNA Health Corporation and CIGNA Dental Health, Inc. In Arizona, HMO plans are offered by CIGNA HealthCare of Arizona, Inc. In California, HMO plans are offered by CIGNA HealthCare of California, Inc. In Connecticut, HMO plans are offered by CIGNA HealthCare of Connecticut, Inc. In Virginia, HMO plans are offered by CIGNA HealthCare Mid-Atlantic, Inc. In North Carolina, HMO plans are offered by CIGNA HealthCare of North Carolina, Inc. All other medical plans in these states are insured or administered by Connecticut General Life Insurance Company. 808353 10/07 ©2007 CIGNA |
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