CIGNA Behavioral Health Practitioner Connection

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CIGNABehavioral.com

CBH Practitioner Conection
Volume XXIV, 4th Quarter

The right help at the right time!

2006 Online Coaching Program

CIGNA Behavioral Health’s (CBH’s) Online Coaching Program provides participants with a convenient, engaging, interactive environment in which they can obtain information and learn new skills in order to overcome problems and improve the quality of their lives. Online coaching services are intended to complement face-to-face counseling, enhancing the participant’s ability to resolve their behavioral issues. Psychological, physical, or other barriers that may hinder face-to-face counseling are removed by the anonymity, security, and confidentiality of online coaching.

The coaching program is available 24/7 and is available at no extra cost to the entire (BH participant population. Participants access the online program via their employers’ secure extranet site or through the CBH website. Participants are securely connected to a series of interactive exercises that provide confidential, tailored, and clinically sound feedback about their mental health concerns. An optional homework assignment is also included and can be submitted to a licensed behavioral health expert for confidential and personalized follow-up. Any message that is submitted to a coach for feedback is responded to within three business days.

Once a participant has completed an online coaching module, he/she is asked to complete an online survey consisting of three questions and an opportunity to add written comments at the end. The survey questions are consistent among all six programs. Out of a total of 798 program participants, 382, or 47.87% responded to the survey.

Overall Survey Results

Severity of Problems: Survey respondents mostly reported problem severity as “moderate” or “severe”. Very few, 2.1%, indicated not having a problem and 10.76% indicated having a “very severe” problem.

Table 1: Severity of Problems

Helpfulness of Online Coaching Modules: The majority of the respondents completing the survey found the online coaching programs helpful. Only 4.3% found them not at all helpful. The respondents reporting “very helpful” were participants from all programs except the relationship and pain program, which had no reports of “very helpful.”

Table 2: Helpfulness

Making Changes and Seeking Additional Help: Fifty-six percent (56%) of participants who responded to the survey indicated they would likely seek face-to-face counseling for further assistance. Since 53% of participants reported that their problem was “severe” or “very severe”, these results are not surprising. Thirty-two percent (32%) reported that they would try to use skills, felt confident in using the skills learned or got everything they needed from the program.

Table 3: Making Changes