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CBH Practitioner Conection
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The right help at the right time!CIGNA Wins Award for Innovation in Multicultural Health Care from the National Committee for Quality AssuranceOn November 13, 2007, the National Committee for Quality Assurance (NCQA)* honored CIGNA with a “Recognizing Innovation in Multicultural Health Care Award” for the company’s efforts to match behavioral health providers to the needs of culturally- and linguistically-diverse members. CIGNA’s “Facilitating Cultural and Language Match in Behavioral Care” program increased satisfaction and access for minority patients seeking behavioral health care by adding more ethnic practitioners to the network, collecting additional diversity information on a voluntary basis from practitioners to share with members, and starting an open access model for routine outpatient behavioral care. The program was one of nine award winners that NCQA selected from 35 submissions. “CIGNA has created an innovative program that health plans nationwide should use as a model for bridging language and cultural gaps that so easily get in the way of quality health care,” said Margaret E. O’Kane, president of NCQA. “Creating a patient-centered, multicultural health care system must be among the highest priorities of providers and health plans alike.” . NCQA bestowed the award through its Recognizing Innovation in Multicultural Health Care program. The award arose from projects conducted by NCQA – with major funding from The California Endowment** and support from the Centers for Medicare & Medicaid Services – to investigate the feasibility for health plans to provide culturally and linguistically appropriate care and to monitor health care disparities using clinical quality data. CIGNA accepted the award at a luncheon ceremony in Washington as part of NCQA’s conference, Breakthroughs in Reducing Health Care Disparities. * NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations and recognizes physicians in key clinical areas. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS) is the most widely used performance measurement tool in health care. NCQA is committed to providing health care quality information through the Web, media and data licensing agreements in order to help consumers, employers and others make more informed health care choices. For more information, visit www.ncqa.org. ** The California Endowment, a private, statewide health foundation, was established in 1996 to expand access to affordable, quality health care for underserved individuals and communities, and to promote fundamental improvements in the health status of all Californians. For more information, visit www.calendow.org. Other Featured Articles:FACILITATING CULTURAL AND LANGUAGE MATCH INSURANCE IDENTIFICATION CARDS MEET THE EMPLOYEE ASSISTANT CONSULTANT TEAM PRACTITIONER SELF INTRODUCTIONS HEALTH INFORMATION RATED POSITIVELY
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