Critical Incidents

Critical Incidents impact an entire organization and typically impede productivity. A Critical Incident is any situation that causes a work group to experience strong reactions that have the potential to interfere with present or future productivity. CIGNA’s Critical Incident Response services are immediately available to address issues of crisis that result from:

Critical Incident Response services are immediately available 24 hours a day, 365 days a year. Your management staff simply calls the toll free EAP access number to report a Critical Incident. As a first step, we conduct a crisis management consultation with the manager reporting the incident. We discuss the specifics of the incident and our team works with the manager to determine an appropriate level of response.