November 2006
Please read carefully.
We know that when you visit us at CignaBehavioral.com, you
depend on us to be as diligent about protecting your privacy on-line
as we've always been in our more traditional interactions with you.
We also know that you rely on us to provide products and services
that meet each of your unique needs. To do both, we need to
gather—and protect—certain information about you.
What kind of
information does CignaBehavioral.com collect?
We've designed our Web site to capture two types of
information: automatic tracking and individualized. The first allows
us to see which topics interest you most; the second helps us
service your accounts.
Automatic tracking information is gathered by
following your "footsteps" through CignaBehavioral.com.
When you enter our site, you can choose one of three routes to
information tailored to a specific group: Members, Benefit Managers,
or Providers. The route you—and other
visitors—choose tells us a little something about the people
who visit our site. We use aggregate numbers to compile statistics,
monitor trends and track site usage. We also use the information to
make sure our technology is compatible with yours. We're then better
able to offer products and services that match your needs.
Individualized information can be anything you’ve
provided to CignaBehavioral.com that identifies you or your
accounts. For example: Your name, social security number or alternate medical ID, birth
date, address and names of your dependents are types of
individualized information. We use this information to service your
accounts. It’s our policy to send and receive individualized
information through encrypted channels only.
To use our secure services, "cookies" must be
enabled. Cookies are pieces of information that are stored in your
computer when you visit a Web site.
What do you do with the
information you collect about me?
We will not sell, rent or license your individualized
information furnished by you to CignaBehavioral.com unless you
authorize it. But we may need to use it within the Cigna family of
affiliate companies or with a third party vendor to perform
administrative, technical, hosting, marketing or other functions
that help us manage the site while providing service to you. Our
third party vendors subscribe to the same privacy practices as
CignaBehavioral.com.
Except as noted above, we will not release individualized
information to any other party unless required to do so by
government authorities or legal process or as otherwise permitted by
law.
What if I need to
correct or remove information about me?
You can contact your employer or account representative
directly. Please do not e-mail individualized information unless you
do so through a secure channel. We have a policy that prohibits us
from communicating individualized information through non-secure
e-mail.
What if I don't want
you to collect, use and distribute my information?
If you don't want CignaBehavioral.com to collect, use and
distribute information about you, there are always traditional means
of communication available to you. Simply pick up the phone or send
your questions, comments and specific information by regular mail.
About e-mail
From time to time we may send informational, educational or
promotional materials to you at the e-mail address you've provided.
Please remember that e-mail messages can be viewed by other
Internet users while in transit. If you have individualized
information to communicate, please contact your local customer
service representative or e-mail us a request for your customer
service representative to contact you.
How secure is
CignaBehavioral.com?
Your individualized information at CignaBehavioral.com is
protected from unauthorized access by a secure firewall and security
infrastructure. During transmission, your privacy is protected by
Secure Socket Layer 128 bit encrypting software. Then when the
information is received, we employ extensive physical, electronic
and procedural safeguards to maintain the security of your
information. CignaBehavioral.com also conducts periodic reviews of
its Web security to ensure that our electronic security safeguards
remain up-to-date and effective.
What about the links on
your site? Are they secure?
Because we don't own or control all the sites linked from
CignaBehavioral.com, we can't guarantee they're secure; therefore,
we can not assume responsibility for all their privacy practices. If
you enroll with a company that is not affiliated with
CignaBehavioral.com or any Cigna company, we urge you to review the
privacy policies of any of the Web sites you visit once you leave
CignaBehavioral.com.
I'm not a U.S.
customer. How do I fit into your privacy policies?
Your continued use of CignaBehavioral.com from within the
European Union ("EU") or other non-U.S. country means that you are
giving your consent to have your individualized information
processed outside the EU or other country in accordance with the
protection described in this statement.
I've switched my
coverage to another company. What will you do with my information?
We will continue to treat your individualized information
with the same confidentiality and respect we extend to all our
valuable customers.
Why is this Privacy
Statement important to me?
Your visit to CignaBehavioral.com and any dispute over
privacy is subject to this Statement and our Legal Disclaimer/Conditions of Use
including limitations of damages, application of the law of the
State of Delaware and exclusive jurisdiction of Delaware.
This statement is applicable only to information collected
from you during your visit to the CignaBehavioral.com Web site. We
will display a prominent notice on the CignaBehavioral.com home page
whenever this Privacy Statement is updated or changed and you should
check our Privacy Statement periodically. By choosing to continue
usage of CignaBehavioral.com, you agree to the terms of the Privacy
Statement.
If you have any questions of comments concerning this
Statement, please contact us at CignaBehavioral.com by postal mail
at:
Cigna Behavioral Health
Attention: Web Representative
11095 Viking Drive, Suite 350
Eden Prairie, MN 55344
Thanks for taking the time to read this Privacy Statement.
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