CIGNA'S INTERACTIVE RESPONSE SYSTEM (IVR)

CIGNA's Interactive Voice Response System (IVR) is available 24 hours per day, 7 days per week, and allows practitioners to quickly obtain the following types of routine information:

• Claim status
• Coverage effective dates for subscribers and/or dependents
• Behavioral care benefit information
• Status for authorization of benefits
• Web Assistance
• Application and Contract Information

The automated system will quickly and accurately respond to touch-tone key or voice command queries. For additional assistance, CIGNA's Customer Service Representatives are available during normal business hours (Monday, Tuesday, Wednesday, and Friday: 7:30-5:00 CST, Thursday 8:30-5:00 CST).

To access the IVR, please refer to the behavioral health phone number on the member’s card.

We Want To Hear From You
If you have topics you'd like to see addressed here please let us know. Contact us at behprep@cigna.com and we'll dig into them. We want this brief to be as informative and insightful as possible and to address topics important to our practitioner community.