Great West Health Information

Behavioral health benefits for your patients with a GWH-Cigna ID card are now being managed by Cigna. This change was effective May 1, 2012. Benefits for these patients had previously been managed by Value Options.

Contact Information

  • If you need to verify eligibility and benefits for your patients with a GWH-Cigna ID card, please contact us at 1.877.299.0656.
  • If you have questions regarding a claim, please contact us at 1.877.299.0658.
  • If you need an authorization, need to determine authorization requirements, or need to find a list of health care professionals for a referral, please contact us at 1.866.912.3339.
  • The claim address for your patients with a GWH-Cigna ID card is:
    1000 Great West Dr
    Kennett, MO 63857
  • If you submit claims electronically, the payer ID is 80705.

If you have contracting or credentialing questions, please contact your provider services department at 1.800.926.2273.