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Behavioral Health Professionals

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Your Employer ID is typically the commonly-known name of the company YOU WORK FOR, but without the spaces and in lowercase. Example: xyzcorporation
Employer ID:
Don't know your Employer ID? Call CIGNA eCommerce Customer Service toll-free at 1.888.259.6279.





Do treatment services need to be pre-authorized?

For routine outpatient office visits with an in network provider, you do not need to contact us for prior authorization. To find an in network provider use our online directory or our telephonic directory by calling the number on the back of your ID card. In all other cases you must contact us to pre-authorize your care to help rapid claim payment at the maximum in network level. It is helpful to have the employee's social security number (found on the insurance identification card) when you call.

Be sure you understand the difference between in-network and out-of-network coverage. Seeing a professional who participates in Cigna Behavioral Health's network means you'll pay less and have no paperwork. In addition, the professional will be licensed and meet Cigna Behavioral Health's quality guidelines.

If you don't understand what is and isn't eligible for coverage by your plan, please contact us. We can help explain your coverage, deductibles and copays, and tell you how to access the kind of care you need. Also, read your benefit plan carefully for details of your eligible coverage.

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When is psychological testing authorized?

Psychological testing is used as a diagnostic tool to help determine the focus of your care. Your doctor will need to contact Cigna Behavioral Health to discuss his/her recommendation for psychological testing in order to establish medical necessity . Some types of psychological testing may not be covered by your benefit plan.

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What do I do in the case of an emergency?

If you need emergency services please go to the nearest emergency room or behavioral health facility. We request that you or a representative call us as soon as possible, preferably within 48 hours, so that we can help you determine the benefits available to you under your plan. Your plan benefits will apply to services needed to evaluate or stabilize treatment for a condition that is reasonably considered to be an emergency behavioral health condition.

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