CIGNA Behavioral Home
Home Member Home    

Take a Self-Assessment

Frequently Asked Questions

Behavioral Health Professionals

Getting Authorization

Counseling & Therapy

What's Covered

Billing & Claims

Who to Contact

Terms & Definitions

Manage Depression Online - Learn How to Overcome Depression or Anxiety

Visit Our Education & Resource Center (includes Forms)

Find a Provider

Take a Provider Satisfaction Survey

VT Hospital Pricing and Financial Report

Contact Us


You do NOT need to log in to access the Provider Directory, Self-assessment, or Claim Forms.
Your Employer ID is typically the commonly-known name of the company YOU WORK FOR, but without the spaces and in lowercase. Example: xyzcorporation
Employer ID:
As of 1/15/2008, a PIN is no longer required to log in to the site.
Don't know your Employer ID? Call CIGNA eCommerce Customer Service toll-free at 1.888.259.6279.

We know that seeking help for problems can be hard — and that figuring out how your behavioral health coverage works can feel even more intimidating and confusing. So we've compiled a list of frequently asked questions in hopes you can find the answers you seek.

FAQs are organized in the following categories. Select a topic to read the questions in that category.

Behavioral Health Professionals
Getting Authorization
Counseling & Therapy
What's Covered
Billing & Claims
Who to Contact
Terms & Definitions

Home   About Us Newsroom Contact Us
   
Cybertrust Certified Logo